Buying at Auction

Auction catalogues are released the Friday before the sale. The catalogue includes a glossary, so that you understand the catalogue description, and note that damage, faults or repairs are not always mentioned.

All our sales have viewing days, details of which are on the auction calendar. You are advised to attend a viewing day in person to examine any lots you may be interested in. If, however, you are unable to attend, we will provide a condition report.

With condition report requests we will examine the item and comment on damage, restoration, age, period and provenance, and provide extra photos if required. This service is free and without obligation for you to bid on the lot. Condition reports are prepared to the best of our ability, with absolute honesty and care. (Please note: If an item has something we miss on the condition report, such as very minor professional restoration, or something outside our field of knowledge, we do not accept responsibility for those errors. The best way to check condition is to look at the item yourself).

 


Live Bidding

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IN THE ROOM

Come to the saleroom and register for a bidding number. You will be asked to provide your name, address and email, and possibly ID. You should use your bidding card to get the auctioneers attention.

 

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ONLINE BIDDING

We offer live bidding via the-saleroom.com and easyliveauction. Both facilities enable you to listen in to the auction, and bid real-time as if you were in the room. You should register before the sale starts, but remember there are additional charges for their online bidding services.

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TELEPHONE BIDDING

You can arrange to bid in person by telephone.  There is no minimum value but telephone bids must be requested before the start of the sale and are allocated on a first come first served basis.  There is no extra charge for this service.

 

 

The-Saleroom: 5% surcharge plus VAT for this service (total of 25% +VAT)

EasyLiveAuction: Either 3% surcharge or £3, chosen by you at the point of registration (total of either 23% +VAT / 20% +VAT and a single £3 payment)

A few things to remember:

  • Check the auction terms and conditions before you bid
  • Find out about shipping before you bid. See below.
  • Check your broadband for speed and continuity
  • If you hold your mouse over the ‘bid’ button, the auctioneer can see that you are interested in bidding
  • Join the bidding early, don’t leave it to the last second or you may lose the lot
  • Bid quickly -there is a small time delay
  • If you pause your bidding the auctioneer will take it as a ‘no’
  • No goods are sold as-new, there are no guarantees, all lots are sold ‘as seen’.
  • Distance selling regulations do not apply at auction rooms
  • If you are a first-time buyer and you cannot attend to pay, you must pay by bank transfer for your first transaction.  Subsequent purchases may be paid for over the phone by card (CNP)


Absentee Bidding

If the auction falls at a difficult time for you, we can bid on your behalf by commission. You need to decide the maximum amount you are prepared to go to, and we be on your behalf as if you were in the room. We try to buy the lot for you as cheaply as we can, up to your maximum bid.

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VIA OUR WEBSITE

Browse the fully illustrated catalogue, add lots to your bid basket and then CONFIRM and SUBMIT.

 

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ONLINE PLATFORMS

Autobids can be left via the-saleroom.com and easyliveauction. These bids are dealt with by the third party platforms therefore remember there are additional charges for their online bidding services.

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CONTACT US

Contact us via email (auctions@burstowandhewett.co.uk) or by telephone (01424 772374) to leave an absentee bid. 

 


How to leave bids on our website:

  1. Create an account with our website/Login to your account
  2. Open the relevant sale and locate the lot number(s) you wish to bid on.
  3. Next to the lot, a grey box titled 'Place a Commission Bid' will appear, in which you must type your desired maximum bid and then click 'Add to bid basket'.
  4. After adding all of your bids to the basket, you MUST now scroll to the top of the page and click on 'My Bid Basket' in the top right-hand corner of the screen.
  5. Here, you can update, remove and submit your bids. The crucial part of this step is to tick the 'I accept the Terms & Conditions' box and click the 'Submit Your Commission Bids' button.
  6. Your bids will then be sent through to us and you will receive an email confirmation.

 


After the sale

Following the auction, payment and collection needs to be made within 7 days. Payment can be made in person (cash / debit / credit card), or via bank transfer using the details provided on your invoice receieved via email.

 

Postage & Packing recommendations (you are welcome to find your own alternative): 

 

We can post very small items
that will fit in a jiffy bag.

Royal Mail Special Delivery

Within UK Mainland £10-£15

International £15-£20

(dependent upon weight
and insurance value).

 Burstow And Hewett _Postage - Copy (1)

 

Packing _Symbol

Kenroy Jones'

Worldwide Postage and
Shipping Service

packingdepartment@btconnect.com

01424 775847

Mailboxes _Final
 Jentel _Final  Shiply _Final

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Big Van Removals

07801 477696

 

  • If you have been successful at the sale you will receive an invoice by email immediately afterwards
  • All sale results are posted on the website straight after the sale
  • If you have left commission bids via our website you can check your bid basket for your results
  • There is a buyer’s premium of 20% +vat payable on top of the hammer price (25% +vat (the-saleroom bidders) / 23% +vat (EasyLive) / 20% +vat and a single £3 registration fee (EasyLive))
  • Payment can be made during or after the sale by cash, debit card, or bank transfer.
  • We require payment within 7 days of the auction.
  • Once we have received payment for your lots, you can collect them from the saleroom.
  • If you are not collecting in person, please contact us to let us know who will be collecting on your behalf.


Terms and conditions

View our terms and conditions of business for buyers and sellers